Phone was busy for 20 minutes. Impossible to provide customer service when all you get it a busy tone! Also manager is EXTREMELY rude and insist that she is right and customer is wrong!!! I have been to this location many times and have been dissatisfied on a number of occasions. Was told by manager "That is she knows there was Carmel put in my drink cause she made the drinks herself!!!" Own up to your mistakes!!! People pay a lot of money to buy these drinks and for the manager herself to insult me and raise her voice to me like I am stupid and crazy is very unprofessional!!! Hope the owners find a nicer more respectable manager soon because I have heard from others that they do not go to this location, due to the horrible customer service.